Terms of Service

Effective Date: March 27, 2026  |  Last Updated: March 27, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), the operator of the website located at via313pizza.top (the "Website") and the food service business associated therewith.

By accessing our Website, placing an order online or in person, using any of our digital platforms or applications, subscribing to our newsletter, or otherwise engaging with any of our services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms in their entirety;
• You are at least eighteen (18) years of age or have the legal capacity to enter into a binding agreement under applicable law;
• If you are accessing or using our services on behalf of a business or other legal entity, you have the authority to bind that entity to these Terms;
• You consent to the collection, use, and processing of your personal information as described in our Privacy Policy, which is incorporated herein by reference.

Your continued use of our Website or services after any modification to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. About Via 313 and Description of Services

Via 313 is a food service business operating within the United States, offering customers access to high-quality food products, including but not limited to pizza and related food items. Our services are made available through our Website at via313pizza.top as well as through our physical restaurant locations, where applicable.

Our services include, but are not limited to, the following:

2.1 Online Ordering

Via 313 may offer customers the ability to browse our menu, customize food items, and place orders for pickup or delivery through our Website or affiliated third-party platforms. Availability of online ordering may vary depending on your geographic location and service area coverage.

2.2 Dine-In Services

Customers may visit our physical restaurant locations to dine in and enjoy our food and beverage offerings. Specific hours of operation, seating availability, and menu options are subject to change without prior notice.

2.3 Delivery and Pickup Services

We may offer delivery and curbside or in-store pickup options, subject to geographic limitations, delivery fees, minimum order requirements, and applicable third-party delivery platform terms. Delivery times are estimates and are not guaranteed.

2.4 Catering and Special Orders

Via 313 may provide catering services and the ability to place special or large-volume orders for events, gatherings, or corporate functions. Such orders are subject to separate terms, availability, and advance notice requirements, and may require a deposit or prepayment.

2.5 Promotions and Loyalty Programs

From time to time, Via 313 may offer promotional deals, discount codes, loyalty rewards, or special offers. These promotions are subject to their own specific terms and conditions and may be modified or discontinued at any time at our sole discretion.

2.6 Informational Content

Our Website provides menu information, nutritional details (where available), company news, and other content for informational purposes. We strive to ensure that all content is accurate and up to date; however, we make no warranties regarding the completeness or accuracy of such information.

3. User Obligations and Prohibited Activities

By using our Website and services, you agree to abide by these Terms and all applicable federal, state, and local laws and regulations of the United States. You agree to use our Website and services only for lawful purposes and in a manner that does not infringe upon the rights of others.

3.1 User Responsibilities

You agree that you will:

• Provide accurate, complete, and current information when creating an account, placing an order, or otherwise engaging with our services;
• Promptly update any information you have provided to ensure it remains accurate and complete;
• Maintain the confidentiality of your account credentials, including any passwords or security codes;
• Immediately notify Via 313 of any unauthorized use of your account or any other breach of security;
• Be responsible for all activities that occur under your account;
• Use our Website and services solely for personal, non-commercial purposes unless otherwise expressly authorized in writing by Via 313;
• Comply with all applicable laws and regulations when using our Website and services.

3.2 Prohibited Activities

You expressly agree that you will not engage in any of the following prohibited activities:

• Using our Website or services for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations;
• Submitting false, misleading, or fraudulent orders, including the use of stolen or unauthorized payment methods;
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity;
• Engaging in any conduct that is harassing, threatening, abusive, defamatory, obscene, or otherwise objectionable toward Via 313 staff, employees, or other users;
• Attempting to gain unauthorized access to our Website, servers, databases, or other systems through hacking, password mining, or other illicit means;
• Using any automated tools, bots, scrapers, crawlers, or other means to access, collect, or copy content from our Website without our express written permission;
• Introducing any viruses, Trojan horses, malware, ransomware, worms, or other malicious or technologically harmful material into our systems;
• Interfering with, disrupting, or placing an unreasonable burden on our Website's infrastructure or the networks connected to it;
• Reproducing, distributing, modifying, publicly displaying, or creating derivative works from any content on our Website without prior written authorization from Via 313;
• Collecting or harvesting any personally identifiable information from our Website without authorization;
• Engaging in fraudulent promotional abuse, including creating multiple accounts to exploit discounts or loyalty reward programs;
• Using our Website or services to transmit unsolicited commercial communications (spam);
• Attempting to reverse-engineer, decompile, or disassemble any portion of our Website or associated software.

Via 313 reserves the right to suspend or terminate your access to our Website and services at any time, with or without notice, if we determine, in our sole discretion, that you have violated any of the above prohibitions or any other provision of these Terms.

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website are the exclusive property of Via 313 or its licensors and are protected under applicable United States and international intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable trade secret laws.

4.1 Owned Content

The following elements are protected intellectual property belonging to Via 313:

• The Via 313 name, logo, brand identity, trade dress, and all related marks;
• All menu designs, food photography, graphic artwork, and visual content;
• Website design, layout, interface elements, and source code;
• Written content, descriptions, recipes (to the extent disclosed), blog posts, and marketing materials;
• All audio, video, and multimedia content associated with the Via 313 brand.

4.2 Limited License

Via 313 grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its content solely for personal, non-commercial purposes in connection with your use of our services. This license does not include the right to reproduce, modify, distribute, sell, sublicense, or create derivative works of any content without our prior written consent.

4.3 User-Submitted Content

If you submit reviews, comments, photos, feedback, or any other content to Via 313 through our Website, social media channels, or any other medium, you grant Via 313 a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format or channel, now known or hereafter developed, for any purpose related to the promotion or operation of our business. You represent and warrant that you own or have the necessary rights to grant this license and that your submission does not infringe any third-party rights.

5. Payment Terms

When placing orders through our Website or in-store, you agree to the following payment terms:

5.1 Accepted Payment Methods

Via 313 accepts various forms of payment, which may include major credit and debit cards, digital wallets, and other payment methods as displayed at the point of purchase. All transactions are processed through secure, third-party payment processors, and Via 313 does not retain your full payment card information on its servers.

5.2 Pricing and Taxes

All prices displayed on our Website or menu are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. We reserve the right to change prices at any time without prior notice. Tax amounts will be calculated and displayed at checkout.

5.3 Order Confirmation

Your receipt of an order confirmation via email or digital notification does not constitute our acceptance of your order. Via 313 reserves the right to cancel or refuse any order at any time for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.

5.4 Refunds and Cancellations

Refund and cancellation policies for food orders are subject to the specific nature of the transaction. Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared or dispatched. In the event of an error on our part, such as an incorrect or missing item, please contact us within a reasonable time (generally within 24 hours of receipt) at [email protected] so that we may resolve the issue to your satisfaction. Refund decisions are made at the sole discretion of Via 313 management.

5.5 Third-Party Delivery Platforms

If you place an order through a third-party delivery or ordering platform (e.g., third-party apps or aggregators), your transaction is subject to that platform's terms of service, payment policies, and privacy practices. Via 313 is not responsible for any issues arising from transactions conducted through third-party platforms.

6. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIA 313 PROVIDES ITS WEBSITE AND SERVICES ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INCLUDING MENU INFORMATION, NUTRITIONAL DATA, OR PRICING;
• WARRANTIES THAT ANY DEFECTS OR ERRORS IN THE WEBSITE WILL BE CORRECTED.

Via 313 does not warrant or guarantee that food items will meet any particular nutritional, dietary, or allergen requirements. Customers with food allergies, dietary restrictions, or health conditions are strongly encouraged to contact us directly before placing an order to discuss ingredient information. While we make reasonable efforts to accommodate dietary needs, we cannot guarantee that our kitchen environments are entirely free from potential allergen cross-contamination.

Via 313 is not responsible for technical issues, service disruptions, or failures caused by third-party providers, internet service outages, server downtime, or events beyond our reasonable control.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL VIA 313, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES;
• ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES;
• ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY DAMAGES ARISING FROM THIRD-PARTY CONDUCT OR CONTENT ACCESSED THROUGH LINKS ON OUR WEBSITE;
• ANY DAMAGES ARISING FROM ERRORS, OMISSIONS, OR INACCURACIES IN OUR CONTENT OR SERVICES.

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability shall be limited to the greatest extent allowed by applicable law.

In no event shall Via 313's total cumulative liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of: (a) the total amount paid by you to Via 313 in the twelve (12) months preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00 USD).

8. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its respective owners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of our Website or services;
• Any content you submit, post, or transmit through our Website;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any fraudulent, deceptive, or harmful conduct on your part in connection with our services;
• Any claims by third parties arising from your use of our Website or services.

Via 313 reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with Via 313 in asserting all available defenses.

9. Food Safety and Allergen Notice

Via 313 takes food safety seriously and operates in compliance with applicable federal, state, and local food safety regulations, including requirements established by the U.S. Food and Drug Administration (FDA) and applicable state and local health departments. Our kitchen staff follows food handling and sanitation protocols to protect the health of our customers.

However, please be aware of the following:

• Our food is prepared in a shared kitchen environment where common allergens, including wheat, dairy, eggs, nuts, soy, and shellfish, may be present;
• Cross-contamination cannot be entirely eliminated, and we cannot guarantee that any menu item is completely free of any specific allergen;
• Nutritional and ingredient information provided on our Website is subject to change and may not always reflect current formulations;
• Customers with severe food allergies or medical dietary requirements should consult their healthcare provider before consuming our products.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Via 313. We provide these links solely as a convenience and do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit.

Via 313 has no liability for any damages or losses arising from your use of third-party websites, services, or applications, including third-party delivery or ordering platforms, payment processors, or social media platforms.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Via 313 operates, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Any legal action, claim, or proceeding arising out of or relating to these Terms or your use of our Website and services that is not subject to mandatory arbitration (as described below) shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby consent to and waive any objection to the personal jurisdiction and venue of such courts.

Via 313 acknowledges its obligations under applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in or affecting commerce. We are committed to operating in full compliance with all applicable federal and state consumer protection laws.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Website, or any products or services purchased from Via 313 by contacting us directly at [email protected]. You and Via 313 agree to make a good-faith effort to resolve any dispute informally within thirty (30) days of the initial notice of dispute.

12.2 Binding Arbitration

If a dispute cannot be resolved informally, you and Via 313 agree that any dispute, claim, or controversy (excluding claims for injunctive or other equitable relief, intellectual property disputes, or claims that may be brought in small claims court) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees, except where otherwise required by the AAA rules or applicable law.

12.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS, AND NEITHER YOU NOR VIA 313 SHALL BE ENTITLED TO CONSOLIDATE CLAIMS WITH THOSE OF ANY OTHER PERSON OR ENTITY, OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found to be unenforceable in a particular case, then the entirety of the arbitration provision in Section 12.2 shall be null and void for that case only.

12.4 Small Claims Court

Notwithstanding the arbitration agreement above, either party may bring an individual action in a small claims court of competent jurisdiction for disputes or claims within the scope of that court's jurisdiction.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to use our Website or services. Via 313 reserves the right, at its sole discretion, to:

• Suspend or terminate your account or access to our Website and services at any time, with or without notice, and with or without cause;
• Modify, suspend, or discontinue any aspect of our Website or services, either temporarily or permanently, at any time without prior notice;
• Refuse service to any customer for any lawful reason, including but not limited to violations of these Terms, abusive behavior toward staff, or suspected fraud.

Upon termination of your account or access:

• Your right to use our Website and services will immediately cease;
• All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to Sections 4 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 11 (Governing Law), and 12 (Dispute Resolution).

You may discontinue use of our Website and services at any time. If you have created an account with us, you may request deletion of your account by contacting us at [email protected].

14. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how Via 313 collects, uses, stores, and protects your personal information when you use our Website and services. By using our Website and services, you acknowledge that you have read and understood our Privacy Policy.

To the extent applicable, Via 313 complies with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and with all other applicable federal and state privacy laws. For specific information about your privacy rights, please refer to our Privacy Policy or contact us at [email protected].

15. Changes to These Terms

Via 313 reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. When we make material changes to these Terms, we will take reasonable steps to notify you, which may include:

• Posting the updated Terms on our Website with a revised "Last Updated" date;
• Sending a notification to the email address associated with your account (if applicable);
• Displaying a prominent notice on our Website homepage or ordering interface.

Changes to these Terms will become effective immediately upon posting unless otherwise specified. Your continued use of our Website or services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of our Website and services.

We encourage you to review these Terms regularly to stay informed of any changes. The most current version of these Terms will always be available at via313pizza.top.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to public policy under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties acknowledge that, absent the invalid or unenforceable provision, they would have entered into these Terms on substantially the same terms.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other agreements or policies explicitly incorporated herein, constitute the entire agreement between you and Via 313 with respect to your use of our Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the same subject matter.

No waiver by Via 313 of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, nor shall any failure by Via 313 to assert a right or provision under these Terms constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Via 313 to be effective.

18. Force Majeure

Via 313 shall not be held liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government regulations or orders, labor disputes, power outages, internet service disruptions, cyberattacks, supply chain disruptions, or other unforeseen events. In such cases, Via 313 will use commercially reasonable efforts to resume normal operations as quickly as practicable.

19. Electronic Communications and Notices

By using our Website and services and providing your email address, you consent to receive electronic communications from Via 313, including order confirmations, promotional emails, and service notifications. You agree that any notices, agreements, disclosures, or other communications sent to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing and promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Note that you may continue to receive transactional or service-related emails even after opting out of marketing communications.

20. Accessibility

Via 313 is committed to making our Website accessible to all users, including individuals with disabilities, in accordance with applicable law, including the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. We strive to follow Web Content Accessibility Guidelines (WCAG) to the extent practicable. If you experience any accessibility issues while using our Website, please contact us so that we can address them promptly.

21. Children's Use of Our Services

Our Website and services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately at [email protected] and we will take prompt steps to delete such information.

22. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to report a violation or contact Via 313 for any reason, please reach out to us using the information below:

We endeavor to respond to all inquiries within a reasonable timeframe. For urgent matters, including food safety concerns, please contact us directly via email and clearly indicate the nature of your concern in the subject line.