Privacy Policy

This Privacy Policy describes how Via 313 ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects personal information when you visit our website at via313pizza.top (the "Site"), place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our Site or services. By accessing or using via313pizza.top, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Site and services immediately.

For questions, concerns, or requests related to this Privacy Policy, you may contact us at any time using the contact information provided at the end of this document.

1. About Us

Via 313 is a food service business operating in the United States. We provide customers with food ordering, delivery, pickup, and related dining services through our website and other channels. Our contact details are as follows:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us, our Site, and our services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or otherwise communicate with us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address (including city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Profile username and password (for registered accounts)
• Payment information, including credit or debit card details (processed through secure third-party payment processors; we do not store full card numbers)

2.2 Order and Transaction Data

When you place an order through our Site, we collect information about the transaction, including:

• Items ordered, quantities, and special instructions
• Order history and frequency
• Delivery preferences and special requests
• Payment method type (e.g., credit card, debit card, digital wallet)
• Transaction confirmation numbers and related records

2.3 Usage Data and Browsing Information

When you visit our Site, we automatically collect certain technical and behavioral information about your interaction with the Site, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URLs (the page you visited before arriving at our Site)
• Search queries submitted within our Site
• Session duration and timestamps of access
• Error logs and crash reports

2.4 Device Information

We may collect information about the device you use to access our Site, such as:

• Device identifiers (e.g., mobile advertising IDs, device fingerprints)
• Hardware model and screen resolution
• Network connection type (Wi-Fi, mobile data)
• Mobile carrier information (if applicable)
• Application version (if you use our mobile-optimized site or app)

2.5 Location Data

To facilitate delivery services and display location-relevant content (such as nearby restaurant locations, estimated delivery times, and local menus), we may collect:

• Delivery address you provide during checkout
• Coarse location data derived from your IP address
• Precise GPS location data if you grant permission through your browser or device settings

You may withdraw location permissions at any time through your device or browser settings.

2.6 Communications Data

When you contact us via email, phone, online forms, or other communication channels, we collect and retain the content of your messages and our responses, including:

• Customer service inquiries and complaint records
• Feedback and reviews submitted by you
• Responses to surveys or promotional activities

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing activity. Please see Section 8 of this Privacy Policy for detailed information about our cookie practices.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Delivery and Order Processing

• To receive, process, fulfill, and deliver your food orders
• To manage your account, profile, and order history
• To send you order confirmations, receipts, and delivery status updates
• To process payments and prevent fraudulent transactions
• To respond to your customer service inquiries and resolve complaints
• To provide refunds, replacements, or credits where applicable

3.2 Site Operation and Improvement

• To maintain, operate, and improve our website and its features
• To monitor Site performance, identify technical issues, and perform troubleshooting
• To conduct internal research and analytics to understand customer behavior and preferences
• To personalize your experience on our Site, such as remembering your preferences and previous orders
• To test new features, menus, or promotional offerings before wider rollout

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and loyalty program updates, where you have opted in or where permitted by law
• To serve targeted advertisements through third-party advertising networks based on your browsing behavior and interests
• To inform you about new menu items, seasonal offerings, and exclusive deals
• To conduct sweepstakes, contests, and other promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal processes
• To respond to lawful requests from government authorities, courts, or law enforcement agencies
• To enforce our Terms of Service and other applicable agreements
• To detect, investigate, and prevent fraudulent, abusive, or illegal activity
• To protect the safety, rights, and property of Via 313, our customers, and the public

3.5 Business Operations

• To maintain accurate financial, tax, and accounting records
• To evaluate and improve our food products, delivery operations, and customer service standards
• To manage corporate restructuring, mergers, acquisitions, or asset sales

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties under the circumstances described below:

4.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to handle your data securely and only for the purposes we specify. Such service providers include:

• Payment processors: Companies that handle credit card and digital payment transactions on our behalf (e.g., Stripe, Square, PayPal)
• Delivery and logistics providers: Third-party delivery platforms or courier services used to fulfill your orders
• Email and SMS marketing platforms: Services used to send promotional and transactional communications
• Cloud hosting providers: Services that host our website infrastructure and databases
• Analytics providers: Companies such as Google Analytics that help us understand website traffic and user behavior
• Customer support platforms: Tools used to manage and respond to customer inquiries
• Advertising networks: Platforms used to serve targeted advertisements to you on our Site and across the web

4.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a subpoena, court order, or other legal obligation
• Respond to a lawful request by a government authority or law enforcement agency
• Protect and defend the legal rights or property of Via 313
• Prevent or investigate possible illegal activity or violations of our Terms of Service
• Protect the personal safety of our customers, employees, or the general public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving Via 313, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you of any such change through a prominent notice on our Site or by email, and your rights under this Privacy Policy will continue to apply.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, marketing, analytics, or other business purposes. Such data does not identify you personally and is not subject to this Privacy Policy.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our Site
• Encrypted storage of sensitive data, including passwords (hashed) and payment information
• Firewalls, intrusion detection systems, and regular security vulnerability scanning
• Secure access controls and role-based permissions for staff accessing customer data
• Regular software updates and security patching

5.2 Administrative Safeguards

• Data access limited to employees and contractors with a legitimate business need
• Confidentiality agreements with all staff and third-party vendors
• Regular employee training on data privacy and security best practices
• Incident response procedures for detecting and addressing data breaches

5.3 Limitations of Security

While we strive to protect your personal information, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to affect your rights and interests, we will notify you and the appropriate authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We honor these rights to the fullest extent required by applicable law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your data.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell your personal information for monetary consideration, but we may share data with advertising partners in ways that may be considered "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service solely because you exercised your privacy rights.

6.2 General Privacy Rights for All U.S. Residents

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal data.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention obligations.
• Right to Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: via313pizza.top

We may need to verify your identity before processing your request, to protect your privacy and the security of your account. Verification may involve asking you to confirm information associated with your account. We will respond to verified requests within 45 days, as required under CCPA/CPRA, and may extend this period by an additional 45 days where necessary, with prior notice to you.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

Upon expiration of the applicable retention period, we securely delete or anonymize your personal information. If deletion is not immediately possible (e.g., because data is stored in backup archives), we will isolate and protect the data from further processing until deletion is feasible.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site usage, and deliver relevant advertising. A cookie is a small text file placed on your device by a website you visit.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Site to function properly. They enable core features such as user login, shopping cart functionality, and session management. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and whether error messages are received. This information helps us improve the Site's performance. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our Site to remember your preferences and choices, such as your language settings, saved addresses, or previously viewed menu items.
• Marketing and Advertising Cookies: These cookies track your browsing habits and are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can manage, restrict, or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our Site and limit your ability to use some features.

You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

For more detailed information about our cookie practices, please refer to our Cookie Policy, available on our website at via313pizza.top.

9. Children's Privacy

Our Site and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 (or 16, where required by state law). If you are under the age of 18, please do not use our Site or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

We do not knowingly engage in targeted advertising directed at children. Our website does not include features designed to attract or engage users under the age of 13.

10. International Data Transfers

Via 313 is based in the United States and primarily processes personal information within the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

The privacy laws in the United States may differ from those in your country of residence. By using our Site and services, you consent to the transfer of your information to the United States and other applicable jurisdictions. We take reasonable steps to ensure that your personal information receives an adequate level of protection when transferred internationally, including through contractual safeguards with our service providers.

If you are a resident of the European Economic Area (EEA) or other jurisdictions with specific data transfer requirements, please note that we may rely on Standard Contractual Clauses or other legally recognized transfer mechanisms to facilitate such transfers. Please contact us at [email protected] for more information.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, social media platforms, or services that are not owned or operated by Via 313. This Privacy Policy applies solely to information collected through our Site and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information to them.

We may also integrate third-party tools such as social media sharing buttons, embedded maps, or payment widgets. These integrations may allow third parties to collect information about your interactions with their features on our Site, subject to their own privacy policies.

12. Do Not Track Signals

Some web browsers and mobile devices transmit "Do Not Track" (DNT) signals to websites. At this time, we do not currently respond to DNT signals because there is no industry-wide standard for how such signals should be interpreted. We will continue to monitor developments in DNT standards and update our practices accordingly.

California residents may also visit the California Attorney General's CCPA page for additional information about their privacy rights.

13. Legal Basis for Processing (Where Applicable)

While U.S. privacy law does not universally require us to specify a legal basis for processing personal information, we believe in transparency regarding why we process your data. Our processing is based on one or more of the following:

• Performance of a contract: Processing necessary to fulfill your orders and deliver our food services to you.
• Legitimate business interests: Processing necessary for the operation, security, and improvement of our business, provided such interests are not overridden by your privacy rights.
• Legal obligation: Processing necessary to comply with applicable laws, regulations, and legal processes.
• Consent: Processing based on your express consent, such as for marketing communications. You may withdraw consent at any time.

14. How to File a Privacy Complaint

If you believe that we have handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we may address your concern directly.

14.1 Contact Via 313 Directly

Please send your written privacy complaint or inquiry to:

We will acknowledge receipt of your complaint within 10 business days and endeavor to resolve the matter within 30 business days. In complex cases, we may require additional time and will inform you accordingly.

14.2 Complaints to Regulatory Authorities

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
• California Attorney General — Privacy Enforcement
  Website: oag.ca.gov/privacy

Residents of other states may also have the right to file complaints with their respective state attorney general's office or consumer protection agency. Additionally, the Federal Trade Commission (FTC) enforces consumer privacy protections under the FTC Act at the federal level:

• Federal Trade Commission (FTC)
  Website: ftc.gov/privacy
  Consumer Complaint Portal: reportfraud.ftc.gov

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our Site with a new "Last Updated" date
• Send a notification to registered users via email or a prominent Site notice, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Site after any modifications to this Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on March 27, 2026. All previous versions of this Privacy Policy are superseded by this document.